Insurance & Financial Services Ombudsman Scheme
We resolve complaints about insurance and financial services.
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
The IFSO Scheme is here to help with unresolved problems between you and your:
Take a look at our video on how to make a complaint.
“I was stunned when I heard from the IFSO Scheme so quickly after making my complaint and was ultimately incredibly impressed with the advice provided.”
“The person I spoke to was very friendly and helpful in what to do about the issue I had.”
- Consumer feedback
The IFSO Scheme uses the New Zealand Relay Service, which is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.
We can also arrange an interpreter by telephone and have information available about the IFSO Scheme on our website in 7 languages below.
Search for IFSO Scheme Participants: insurers and financial service providers
Register here to become a Participant of the IFSO Scheme
Access the complaint database, resources, data, toolkits, webinars and the Participant Portal
Most people are unaware that motorcycle cover in their travel insurance policies almost always has exclusions that render the cover worthless for a great deal of travellers.
The government has announced it will reform financial services and strengthen customer protections.
New Zealanders still get caught out by a number of things in their insurance policies that can mean they are not covered – or not for as much as they expected.